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Maids Frequently Asked Questions FAQ
These are some of the most frequently asked questions from prospective customers. We even put in a few that people are afraid to ask at times. We are proud of what we do and want to help you feel comfortable using our service. If you do not see your question here, just give us a call and ask, 973-790-6800.
Are you insured and bonded to perform maid and cleaning services?Our insurance is the best available. We're not "just" bonded, but have liability, crime and employee accident coverage. Your home, our team members and The Maids Home Services are included in the coverage. If you'd like, we will send you a certificate validating our insurance.100,00% of 5 voters found this FAQ useful, I found this FAQ  useful  not usefulAre your employees legal citizens of the US?The Maids Home Services franchises comply with the Immigration Reform and Control Act (IRCA) and follow procedures to verify that employees are authorized to work in the U.S. All employees are required to fill out Form I-9, the employment eligibility verification form, and provide necessary employment eligibility documentation, before starting work.100,00% of 2 voters found this FAQ useful, I found this FAQ useful not usefulAre your housecleaning teams trained and supervised?Team members are trained before they're permitted to enter your home. Training continues as we learn about new products/methods and to reinforce prior training. Each team includes a Team Leader to see that cleaning tasks are correctly completed. Managers make periodic visits to homes to ensure we're meeting service commitments. We even have a person dedicated to Quality Assurance and Training.100,00% of 3 voters found this FAQ useful, I found this FAQ useful not usefulDo I need to provide my own house cleaning products?The Maids Home Services will always arrive at your home in one of our yellow company cars with our own cleaning products and equipment.100,00% of 2 voters found this FAQ useful, I found this FAQ useful not usefulHow do I pay for your residential cleaning services?Payment is due at time of service. You may pay by cash, personal check or accepted credit cards. If you aren't home during our first visit, we will ask you for the full estimated amount, plus tax. If it takes less time than we estimated, we will refund the difference or apply it to our next visit, as you prefer. On regularly scheduled visits, we ask you to leave payment on the kitchen countertop. If you prefer to pay by credit card, we will handle that process from our office.100,00% of 1 voters found this FAQ useful, I found this FAQ useful not usefulHow do you protect my keys?Your key is secured in a locked key storage device to which only The Maids Home Services managers have access. The key is issued to the team leader on the day of your clean. The team leader returns the key at the end of the day and management returns it to the secured container. In the unlikely event your key is lost, we're even insured for key replacement and re-keying your locks.100,00% of 1 voters found this FAQ useful, I found this FAQ useful not usefulHow many people will clean my home?We work in teams of four, one of whom is a Team Leader (supervisor). Four-person teams prove to be the most efficient because each employee can concentrate on a specific task while in your home. Our tasks include vacuuming, dusting, kitchens and bathrooms, all of which adhere to our unique 22-step Healthy Touch ® deep cleaning system.100,00% of 1 voters found this FAQ useful, I found this FAQ useful not usefulIs your house cleaning work guaranteed?The Maids Home Services backs all work with a 100% Satisfaction Guarantee. If you're unhappy with any area we've cleaned, just call within 24 hours and we'll come back and reclean it free of charge.100,00% of 1 voters found this FAQ useful, I found this FAQ useful not usefulMust I be at home when you clean my house?It's your choice. Many of The Maids Home Services customers prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and alarm codes.100,00% of 1 voters found this FAQ useful, I found this FAQ useful not usefulWhat are your house cleaning rates?Fees are based on the condition and size of the home. It is best to contact our office for an estimate. Our sales consultants will walk you through our cleaning processes and provide you with a price for a service that has been created to fit your specific needs. You can use our online estimate request form if you prefer. We provide a free, no obligation estimates right over the phone!100,00% of 1 voters found this FAQ useful, I found this FAQ useful not usefulWhat if I would like something cleaned that is not part of your home cleaning system?The Maids Home Services offers a wide variety of additional home services and special projects that can be tailored to your exact needs. Call our office for more information about specific projects and guidelines. Our number is 973-790-6800.100,00% of 1 voters found this FAQ useful, I found this FAQ useful not usefulWill I always have the same maid service team?We make every effort to have the same team in your home. Occasionally there may be a change in a team member due to illness. The Maids Home Services team leader's job is to learn your home and to teach the team members to deliver the quality that you would expect.100,00% of 1 voters found this FAQ useful, I found this FAQ useful not usefulWill your team get on step ladders to clean high areas?The Maids Home Services' employees do not step on ladders due to safety precautions. However, The Maids Home Services' back pack vacuum with HEPA filtration, has extensions that can be used to reach high ceilings and ceiling fans.100,00% of 1 voters found this FAQ useful, I found this FAQ useful not useful |
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